Frequently Asked Questions
Defeat Diabetes® Visa® Custom Platinum Card
Q. How does opening a credit card with UMB benefit Defeat Diabetes Foundation?A. Defeat Diabetes Foundation receives $50 for each approved application that is activated and used within 90 days of approval. Additionally, a percentage of every retail purchase made using the card will be donated to Defeat Diabetes Foundation.
Q. Who is UMB?A. UMB a multi-bank, multi-billion dollar holding company headquartered in Kansas City, Missouri, was recently ranked by Smart Money as "the highest-scoring traditional bank among our favorites." As a leading card issuer with nearly 40 years of credit card experience, UMB offers a wide range of consumer and commercial Visa and private label products. For more information, visit www.umb.com.
Q. Is there an annual fee?A. No, there is no annual fee.
Q. What is the interest rate on the card?A. 0% for the first six month introductory period on purchases and balance transfers. After the six month introductory period, the interest rate will be the federal prime rate (no lower than 5.25%) + 5.90%.
Q. Can I apply over the phone?A. Unfortunately, not at this time.
Q. How can I get an application by mail?A. Paper applications will be available at certain Defeat Diabetes Foundation events or by contacting visa@DefeatDiabetes.org. We encourage you to apply securely online to help us reduce marketing and processing costs.
Q. When I apply for the card, will my transaction be secure?A. Yes. Your application will be transmitted to UMB through an encrypted security page.
Q. Will my information be kept private?A. Yes, your information is secure. You can read the
UMB Privacy Statement.
Q. Do I have to activate and use the card within a certain time period for the Defeat Diabetes Foundation to receive the $50?A. Yes. But you only need to use the card once within the first 90 days for us to receive the $50 bounty. Of course, we encourage you to make it your primary card because Defeat Diabetes Foundation receives a percentage of every retail purchase at no additional cost to you.
Q. What are Bonus Rewards Points?A. Bonus Rewards points are earned when you use your card at participating bonus retailers. Simply shop at the participating local retailers listed on rewards.umb.com, or through participating online retailers.
Q. How does it work?A. Simply use your card at the participating retailers listed on rewards.umb.com:
* To earn Bonus Rewards points shopping in-store, make sure you use your card for all your purchases. An up-to-date and complete list of participating retailers can always be located on the program Web site.
* To earn Bonus Rewards points for online purchases, you must access participating retailers through the Bonus Rewards Web site and use the link provided to make your purchases. If you do not use the link to shop, you will not earn Bonus Rewards points on your transactions.
Your earned Bonus Rewards points will automatically be credited to your Bonus Rewards Activity account.
Q. What can I redeem for with my points earned?A. You can redeem your points for a seemingly endless selection of rewards such as cash, merchandise, gift cards, travel, event tickets and activities. For more information about redemptions options, please visit rewards.umb.com for more details.
Q. Do my points expire?A. Points expire after 5 years. For more information on Program Rules, please see the Rewards Program Rules disclosure that will accompany your card.
Q. How do I redeem my points?A. Simply go to online redemptions site at rewards.umb.com to redeem your points.
Q. If I have another question about Bonus Rewards not listed above, who can I contact?A. Please contact customer service at 800-821-4115.
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